Where are the clothes produced?
All JAR Project products are produced in Coimbra, a city in the center of Portugal.
How are the clothes produced?
All of our clothes are embroidered with our original designs using cotton threads and certified 100% organic cotton. All of our clothing is produced in a factory with over 20 years of experience and always in small quantities.
What are the clothes made of?
All of our t-shirts are 100% organic cotton, certified by OEKO-TEX. Our sweatshirts and hoodies are 90% organic cotton and 10% recycled polyester.
Are your products unisex?
Yes, they are.
How do I care for my products?
- Delicately wash cold at 30ºC
- Do not bleach
- Do not dry clean
- Do not tumble dry
- Iron Cool Max 110ºC
- Wash with like colors
- Do all this or ask your mom, she'll know what to do!
How can I buy and use a Gift Card?
Not sure about your friend’s taste? You can give them a gift card. Tick one of the available value options, type your friend’s name and email, customize it with a message and you are ready to go. Your friend will receive an email within 24 hours after purchase with a code that has to be used at the checkout in the ‘discount code’ field. The value will be automatically discounted from the order’s total. Find out more about gift cards here.
How much does my product cost?
All our clothes are priced on our website below each product on its catalogue page. Depending on the destination you might have to pay shipping costs. If you are located outside the European Union, you might incur in import duties and taxes.
How can I order on your website?
You can check our collection. After choosing your model, just click checkout on your shopping cart and you’re all set. In up to 1-3 working days + shipping time your product will reach you at your doorstep.
Can I make changes/cancel my order?
Once your order is being processed, you can no longer make changes or add/cancel any products to it (we start processing orders usually 24 hours after order is placed). However, please contact our Customer Care services at email@example.com to see if it is possible to accommodate your changes.
Can I place an order on my phone?
Yes, you can. Our website is mobile friendly - simply open our website on your mobile browser and place an order just like you would on your computer. If you are using a discount code, please note that when using a mobile browser, the discount code window appears on top of the checkout (just click “show order summary” and the discount window appears).
My order is ready. What happens next?
Once your order is registered it will go through a quality control process to check for production flaws and then packaged. After this, you will receive an email notifying you with your shipping details and tracking number.
What payment methods do you accept?
We currently accept Paypal, bank transfer and payments made with all major credit card companies (Visa, Mastercard and American Express). If you are having any trouble with your payment, please contact our customer service team at firstname.lastname@example.org.
Do you accept bank transfer?
Yes, you just need to choose that option at checkout. Once you make the transfer, just send the receipt to email@example.com. Please note that for bank transfer payments, the order will only begin processing once we receive the payment, which may take a few extra days.
Is it safe to use my payment data on your website?
At JAR Project we are customer-centered, and that’s why we understand your concern. Concerning payment safety, we include an SSL certificate that uses industry standard 128-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
When will my order be shipped?
We do our best to process your order in the same day (if it is a week day), but please allow up to 3 business days for shipping confirmation.
How does shipping work in Europe and how long does it take?
We offer free shipping to all orders from Portugal above 70€. Regarding European orders we offer an 8€ flat rate, except to the following countries: Norway, Switzerland, Ukraine and countries outside of EEC.
Shipping can take between 2-4 business days to reach you according to the destination. We may also change the rates upon special occasions.
Does JAR Project ship worldwide?
Yes, we ship worldwide, which usually takes between 3-7 business days. Note that international shipments do not include import duties or customs fees. International orders (outside the EU) are final sale and cannot be returned or exchanged.
Do I have to pay duties or taxes?
Shipping to countries outside the European Union may result in extra import duties and taxes. These additional customs clearance charges must be paid by you, as we hold no control nor responsibility for these charges. Please also note that some international orders that are subject to these customs clearance procedures may result in delays beyond the original delivery estimates. Policies vary from country to country, so we would recommend you contact your local office for information or clearance procedures.
Even though we work closely with our delivery partner to avoid anomalies, please note that your shipping might suffer delays or anomalies. Please ensure you provide us the correct and complete address where you stay most of your time, to avoid delivery issues. Even so, if there is something wrong with your delivery please contact us at firstname.lastname@example.org.
To which countries do you deliver?
We ship worldwide.
Do you offer free delivery?
We offer free delivery in Portugal above 70€ and in Europe above 100€. We might also have special offers from time to time.
How do I track my order?
Once your products are ready and shipped, you can track your shipment status through a tracking code sent to you via email. You can check your order’s progress online through your JAR Project account or through our delivery partner’s website.
Can I change my shipping address while my order is on its way?
Once your order is on its way it is not possible to change the address, however, we can try to reschedule a new delivery attempt to the correct address, which may incur in extra charges for you. Please contact us at email@example.com for further help.
What shipping options do you offer?
We offer express shipping in all orders after the products are ready.
RETURNS & REFUNDS
What is a return and an exchange?
A return is when you want to give back your product and have a refund. An exchange is when you want to exchange your current product (size exchange).
What is your criteria for a return and for exchanges?
Your satisfaction is of ultimate priority to us and we work every day to achieve it. You have 30 days after you receive your products to exchange them or ask for a refund, provided the following criteria:
- the products must be unworn and new
- the products must be returned in their original packaging and courier box*
In case you receive an item that you believe to be faulty, please email us at firstname.lastname@example.org immediately.
In case of a return or exchange, you will be responsible for shipping the product back to us. In case of a faulty product, the return cost will be our responsibility.
What is a faulty product?
We consider faulty products when a product arrives damaged or has a manufacturer fault.
What is my return period?
You can return or exchange your product within 30 days of receiving your order for an exchange or full refund (if the items are in the same country as originally shipped to).
How can I return/exchange my product?
If you wish to return or exchange your item, please follow the given instructions:
Send an e-mail with your order number to email@example.com with the following information:
- Your name
- Your order number
- In case of exchange: new size/model you would like to exchange for
- In case of a return: the reason for the return
Please bear in mind that all returned and exchanged products need to be returned unworn, unused and in their original packaging. You will be responsible for the shipping costs back to us so we recommend using a trackable courier to avoid the product getting lost, in which case we won’t be able to do the refund/exchange.
Important disclaimer for all returns/exchanges:
Please note that, for refunds, JAR Project will refund you the amount paid for the products, excluding shipping costs, which will not be refunded, therefore the refund value will be of the purchase price before shipping costs.
We always refund your money to the bank account, credit card or PayPal account that was used for the order.
You should not send your products without contacting the customer service team beforehand. Plus, your return will only be fulfilled if the products are unworn, have no signs of use, are in their original packaging and the JAR Project box isn’t damaged as they all are considered part of the product. Your return may not be accepted if any of these items are damaged or missing. Please also ensure you send all items you wish to return in the same shipment to ensure a quicker procedure.
JAR Project has the right to refuse returns and refunds at our own discretion if the returns don’t meet the stated criteria.
How do I return a product for a refund?
After your products are received at our HQ and your situation is reviewed and accepted, you will automatically receive a refund in the card/account used initially to pay for your goods. This may take up to 7 working days from the day we received your order. Once the transfer has been made, you will be notified.
How accurate are the materials represented online?
Our designers make a constant effort to display the colours as accurately as possible. However, since all monitors vary, it may compromise the way materials are displayed, therefore, we are not able to guarantee that your monitor’s display of colours and materials will be completely accurate. Nevertheless, if you are in doubt between colors or materials, please contact our team at firstname.lastname@example.org so we can send you pictures of the real materials.
I haven’t received a confirmation e-mail or any e-mail regarding my order. What should I do?
First, you should verify if you typed your email correctly and also check your spam folder. If both of the above don’t work, please contact us at email@example.com.
How can I contact JAR Project?
You can contact JAR Project via e-mail at firstname.lastname@example.org.